What Features Are Included in Salesforce Service Cloud Integration?
Salesforce Service Cloud Integration helps businesses manage customer service better. It includes features like case management, where you can track customer issues. Salesforce Service Cloud Integration also has live chat for real-time support and automation to handle repetitive tasks. A knowledge base helps customers find answers easily. You can also integrate with social media to respond to customer questions on different platforms. All of these services work together to make customer service faster, smarter, and more efficient.