Tag: customer appreciation

The five stages are divided into pre-sales stages) and, obviously, post-sales stages. Here is the framework, • Awareness (pre-sale) This stage comes through different marketing techniques, data gathering, research, disclosure, clear informing,... Read More

Difference between NPS and CSAT | Which is Best?

The NPS question focuses on future recommendations, whereas the CSAT questions focus on the current level of satisfaction. While CSAT measures short-term customer happiness, NPS focuses on long-term customer satisfaction and... Read More

Success Factors for Customer Experience Success

Success Factors for Customer Experience | QaizenX Customer experience, popularly known as CX, is your customers’ perception of their experience with your products and with your business. CX is the... Read More